On the right hand side, next to the size selection, you will find the sizing chart. Simply click and determine the correct size according to your measurements.
In addition, please note that there are descriptions of each article which are often useful to know more about size and fit, too.
If you are still not sure which size to choose, we will be happy to assist you: [email protected]
Since it is not possible for you to change your order after it has been placed, we would like to invite you to contact us via chat or email. As long as your articles haven't been shipped, we will be happy to consider your wishes.
Email: [email protected]
After receiving your order, we will send a confirmation email (order confirmation) detailing the exact order (items, type of payment you have chosen, address, etc.) with your order number.
After having received the order confirmation you can be sure that your order has reached us and is being processed immediately.
You will automatically be notified of any news about your order by email. As soon as your articles are shipped, we will send you a shipment confirmation with a tracking number and a link for you to track your shipment.
If you have installed a customer account at bobshop, you can access the state of your order any time - simply log in here:
The most common reason for a missing confirmation e-mail is an incorrect email address. Perhaps you have mistyped your address or entered a wrong email address?
In rare cases, it could be due to the order process not being correctly finished.
If you haven't received a confirmation email please contact our customer service in any case:
Individual products: The availability of an item is displayed directly below the size selection as soon as you select a size:
- Available – The item is in stock and can be shipped immediately.
- Available from ... – The item can be shipped from the stated date. You can already order it now – it will be reserved for you and shipped as soon as it arrives at our warehouse.
- No longer available – The item is currently out of stock and will not be restocked. It may still be worth keeping an eye on the item, as returned goods can change the stock status back to "available".
Sets: For sets, only the sizes that are currently available are shown in the dropdown menu. Sizes that do not appear in the dropdown are not in stock.
If your desired size is not available in the menu then unfortunately your size is not in our product range.
After completing your order, you will receive all necessary payment details
from us, including our bank account information.
Please enter as subject your order number and, if known, your customer number.
At bobshop you have the possibility to choose between different types of payment.
Please find all information about types of payment here
.Your creditcard will be charged immediately after placing your order.
As PayPal is the quickest type of payment, the amount will be debited immediately after shipment.
Your credit card data including the possible additional authentification towards your bank are encrypted and transmitted via SSL (Secure Socket Layer). This way your data is completely safe with Bobshop.
As long as your order has not been passed on to shipping department, you can change the type of payment.
Please contact our accounting department [email protected]
As soon as we receive your payment, your order will be shipped and you will be informed via email.
Your credit card might not be authorised for the 3D Secure procedure yet. In this case please contact your bank issuing the credit card.
As soon as your shipment leaves our premises you will receive a shipment confirmation with a link for tracking.
If you have installed an account at bobshop, you can monitor the status of your orders any time and track your package - simply log in here:
https://www.bobshop.com/en/account
Additional links:
We ship exclusively via DHL (Standard and Express/Premium)
As soon as your order leaves our warehouse, you will receive a shipping confirmation with a link to track your package.
If you have created a customer account with us, you can check the current status of your order and track your package there at any time — simply log in here:
https://www.bobshop.com/en/account
Further links:
If you are not at home when your shipment is delivered, the postman will leave your package with a neighbour and inform you about it by placing a note in your mailbox. If delivery with a neighbour is not possible, usually a second try will take place at a later point in time or the package is stored at a depot (in such a case you would be informed).
If possible, please enter an address where you will be available during the day. Within the ordering process, we therefore give you the possibility of entering a "ship to address" which differs from your home address. For example, you could enter your office address as the ship to address.
Before you place your order, please get information about the customs regulation for your country!
Possible taxes or customs duties must be borne by you and cannot be reimbursed by us! Shipments to countries outside the EU are exempted from German VAT (19%). When choosing your delivery country, prices will automatically appear without VAT.
You can have your order shipped to a different address. Please choose "different shipping address" in your order process and enter the address there.
The shipping costs and delivery times depend on your country and the type of shipment chosen (standard or express).
Click herefor exact information.
We will confirm your incoming return shipment. Within a few days, depending on the type of payment you chose, we will reimburse the amount.
In case of advance payment or cash on delivery we will need your bank account for reimbursement. Please fill in this information on your return slip.
In case of a product, purchased at bobshop, not meeting the usual high quality standards, you can, of course, make a complaint within the statutory period of 24 months.
Please note that to ensure the respection of hygiene we can only accept textiles that have been washed.
Please, include the reason of your complaint in written form on the return slip and place it in the package so we can process your complaint more quickly.
If you have any questions concerning your complaint, please contact our complaint department directly:
Email: [email protected]
Please send your return shipment to the following address:
Bike o'bello Radsportversand GmbH & Co. KG
In den Weinäckern 4
69168 Wiesloch
Germany
As soon as we receive your return shipment, we will send you a confirmation email.
If a product does not meet your expectations, no problem! Unused articles with original labels can conveniently be returned within 30 days of receipt to be reimbursed or exchanged.
Please find all important information concerning returns here.
You must declare your return as a "return of goods" or "returned goods". Provide proof of this when you check in your parcel, e.g. with freight documents, invoice, etc., and pay any shipping costs incurred. Your returned goods are then exempt from customs duty.
To install a customer account please click the following link:
https://www.bobshop.com/account and fill in all compulsory (*) fields.
After installation you can log in with wour email address and password any time.
Store Wiesloch (Heidelberg area)
All items available in our online shop are also available in our Wiesloch store. As the store is directly connected to our warehouse, you can conveniently purchase any item right there in the shop.
If you have installed a customer account, please click the following link:
https://www.bobshop.com/en/account/profile
There, you can change your email address and password any time.
If available, you can order the catalog via https://www.bobshop.com/de/newsletter-katalog.
Afterwards, your catalog will be sent to you by post. Our Spring/Summer (main season) catalog will be delivered to you in mid-March.
This product is only available in German!
We offer a "forgot my password" function.
You will find it under https://www.bobshop.com/en/account/recover
You will receive an email with which you can determine a new password.
To subscribe to our newsletter, please click the following link https://www.bobshop.com/en/service/newsletter-signup and fill in all compulsary (*) fields.
You will then receive an e-mail with which you will have to confirm your subscription.
The Bobstar Club is our premium membership program for cycling enthusiasts. For an annual fee of €7.95, you’ll enjoy exclusive benefits such as discounts, cashback, free shipping, and VIP access.
Membership costs €7.95 per year. The fee usually pays for itself starting with your very first order thanks to the benefits you receive.
As a member, you receive an 8% direct discount on your purchases, 2% Bobcash cashback, free shipping on orders of €30 or more (in selected countries), VIP early access to promotions, priority shipping, and exclusive coupons.
Bobstar membership is available as a subscription product in our shop. You add the membership to your cart just like any other item and complete the purchase. Payment is currently only possible via credit card or PayPal. Once you purchase the membership, all benefits are immediately active in your customer account. A membership that is not canceled automatically renews for 1 year. The membership fee will then be automatically charged to the payment method you selected.
The direct discount applies to nearly the entire product range. Excluded are items already on sale as well as set offers. When you log in as a Bobstar member during your visit to Bobshop, you will already see all prices as discounted Bobstar prices.
As a Bobstar member, you get access to selected new collections, sales promotions, and limited-time offers before any other customers—so you can secure the items you want before they sell out.
Your orders are processed with priority in our warehouse and shipped faster. This ensures you receive your cycling gear in time for your next ride.
Yes, you can cancel your membership at any time, up to 2 weeks before the end of the term, via your customer account. The membership will then run until the end of the paid period and will not automatically renew afterward.
Bobcash is our free cashback system for registered customers, where you earn credit with every purchase that you can redeem on future orders. The Bobstar Club is a paid premium program that offers you the additional exclusive benefits listed above.
As a member, you receive 2% Bobcash on your purchases. Your credit is automatically added to your customer account and can be redeemed directly on your next order.
Free shipping for Bobstar members on orders of €30 or more applies exclusively to standard shipping and is available for deliveries to Germany, Austria, France, Italy, Spain, Poland, Luxembourg, Belgium, the Netherlands, and Ireland.
BobCash is the Bobshop Cashback program. Here we offer all our customers the opportunity to collect cash with every purchase. The collected BobCash can be credited to further purchases to reduce the invoice amount.
BobCash is easy to collect with every purchase you make in our online store. You can get BobCash on our complete range of products. Redeeming your BobCash balance will reduce your shopping cart value, which is the basis for the new BobCash calculation.
Accumulated bobcash credit will expire 24 months from date of invoice of the respective order.
You can view your accumulated balance at any time in your Bobshop customer account. Simply log in with your login data and then click on "My account" and then on "My Benefits"
The BobCash program is simple and logical: For every euro you receive 2 cents cashback. (Example: For a shopping cart value of 100 € you will receive 2 € BobCash credited to your customer account) In case of cent amounts we will of course round up in your favor (e.g. your shopping cart value corresponds to 149,95 € - in this case you will receive 3 € BobCash).
The possibility of a (cash) payout is not possible.
For every purchase in our store, you will be asked at the end of the checkout process if you wish to redeem your BobCash balance. If you choose the option "Yes" your invoice amount will be reduced by your Bobcash balance. With your new shopping cart value you will collect new BobCash again.
Your Bobcash balance will be updated after your order has been processed. Please note that this may take up to 72 hours.
When your order is shipped to an address in Great Britain, it will be processed through UK customs. Any applicable British VAT, customs duties, and additional charges will be your responsibility. For more detailed information, please visit https://www.gov.uk/guidance/vat-and-overseas-goods-sold-directly-to-customers-in-the-uk .
If you have any more questions or need assistance, don’t hesitate to get in touch!
Yes, we deliver to Great Britain! While many companies have ceased their services to the UK, we remain committed to supporting our British customers. We continue to offer our wide range of cycling clothing and equipment, striving to meet your needs with the best service possible.
Yes, due to Brexit, there is a minimum order value of 140 GBP net (the total value of goods excluding shipping costs) for deliveries to Great Britain.
