Awarded: Bobshop wins the German Service Award 2025!

Repeatedly chosen as one of the best online shops, Bobshop has now additionally received the German Service Award 2025!

Online shopping can often feel anonymous and impersonal – but not at Bobshop! For years, we have focused on individual customer care, whether in our online shop or directly at the Bobshop Store in Wiesloch. Our aim is not only to offer top products, but also first-class service. That’s why we are so delighted that this philosophy has now been recognized twice over!

The German Service Award 2025: Category Bike & Accessories – Customer Rating

With the German Service Award, the German Institute for Service Quality (DISQ) and the news channel ntv jointly honor companies that impress with exemplary service. In the category “Bike & Accessories – Customer Rating”, Bobshop prevailed against 40 other companies – and for this we would like to thank our customers!

Excellent customer service is a matter close to our hearts. Every step we take is aimed at providing our customers with the best possible experience. Our own standards are particularly high – we set benchmarks and continuously strive for perfection. We are therefore all the more proud that our commitment and the long-standing trust of our customers have now been recognized with this prestigious award.

Learn more about the German Service Award here. (Note: link available in German only.)

Germany’s Best Online Shops 2024 – for the ninth year in a row Bobshop is on the winners’ podium!

As every year, DISQ and ntv also conducted an independent consumer survey in 2024, in which almost 78,000 online shoppers rated their experiences. In the category “Bicycles & Bicycle Accessories”, 19 online shops were analyzed – and Bobshop was able to secure first place in the “Customer Service” rating!

More than 50 sub-criteria were evaluated, including:

We are particularly proud of our top score in customer service! Because here, it’s not only about fast processing, but also about personal, competent, and friendly advice. Whether via live chat, WhatsApp, or by phone – our team is ready to help with advice and support. Our top scores in “Shipping and Returns” as well as “Assortment” highlight this focus even further.

Learn more at DISQ.

Inspired by customer wishes – our assortment & exclusive collections

Customer feedback is our driving force! The award as Best Online Shop and the German Service Award 2025 confirm that we offer exactly what cyclists are looking for. But we won’t stop – quite the opposite!

Exclusive at Bobshop: Our collaboration with Castelli has resulted in the popular Country Collection and Fan Block Jerseys.

We are setting new standards with our own brand: Bike o‘ Bello combines technical performance with stylish design – all at an attractive price!

A big thank you to our customers!

Without you, none of this would be possible! These awards are a shared success – they belong to you as much as to us, because your feedback makes us better every day. And we promise: we will not rest on our laurels. In the future, too, we will do everything we can to exceed your expectations – whether with innovative products, even faster shipping, or even better advice.

Thank you for your trust – and here’s to many more years together with Bobshop!