What happens if I am not at home at the time of delivery?

If you are not at home when your shipment is delivered, the postman will leave your package with a neighbour and inform you about it by placing a note in your mailbox. If delivery with a neighbour is not possible, usually a second try will take place at a later point in time or the package is stored at a depot (in such a case you would be informed).

If possible, please enter an address where you will be available during the day. Within the ordering process, we therefore give you the possibility of entering a "ship to address" which differs from your home address. For example, you could enter your office address as the ship to address.