Our customer service is available from Monday to Friday between 8:30 - 16:00 (CET). Please note: In order for us to be able to help you quickly, we may need your customer number as well as your email address, which is stored in your customer account.
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Functional cookies are absolutely necessary for the functionality of the web shop. These cookies assign a unique random ID to your browser so that your unhindered shopping experience can be guaranteed over several page views.
Session:
The session cookie stores your shopping data over several page views and is therefore essential for your personal shopping experience.
CSRF token:
The CSRF token cookie contributes to your security. It strengthens the security of forms against unwanted hacker attacks.
Timezone:
The cookie is used to provide the system with the user's current time zone.
Cookie settings:
The cookie is used to store the cookie settings of the site user over several browser sessions.
Cache handling:
The cookie is used to differentiate the cache for different scenarios and page users.
Information on origin:
The cookie stores the referrer and the first page visited by the user for further use.
Activated cookies:
Saves which cookies have already been accepted by the user for the first time.
CAPTCHA integration:
This cookie is used to enable the integration of CAPTCHA services (e.g., Google reCAPTCHA). It protects forms from spam and automated access by distinguishing real users from bots.
PayPal payments:
PayPal-Cookies werden verwendet, um die Abwicklung von Zahlungen über PayPal zu ermöglichen und Sitzungsinformationen sicher zu speichern.
Amazon Pay:
This cookie is set by Amazon Pay to enable payments via the user’s Amazon account. It stores the necessary information for a secure checkout.
Klarna:
Klarna cookies are used to enable payment processing via Klarna services (e.g., pay by invoice or installments). They store session and transaction data.
Online Metrix:
This cookie belongs to a fraud detection and risk management system. It is used to detect suspicious payments and prevent fraud.
Conversion and usertracking via Google Tag Manager:
These cookies allow the collection of clicks, purchases, and navigation behavior. They are used to evaluate marketing campaigns and optimize the customer journey.
FAQ Youtube:
This cookie is required for playing FAQs youtube videos which use cookies.
Bing Maps:
This cookie is required to display Bing Maps services. It stores settings such as location or zoom level for the map view.
Youtube / Vimeo:
This cookie is required for playing youtube videos which use cookies.
Userlike:
Userlike provides a live chat for site users. The cookie ensures the application functions across multiple page views.
Cookie Id:
The cookie for the number of page views.
Emarsys:
This cookie is used to display personalised product recommendations in the web shop.
Google Ads Consent Status:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Amazon Pay:
The cookie is used for payment transactions via Amazon.
Userlike:
Userlike provides a live chat for site users. The cookie ensures the function of the application over several page views.
Econda Analytics Consent:
This cookie stores whether consent has been given for the use of Econda Analytics.
Shopware Cookie Consent Management:
Stores the user’s cookie preferences and ensures that only the selected (non-essential) cookies are set.
Stored data:
Shopware Analytics adds the following data to the browser’s local storage until consent is withdrawn: _swa_anonymousId (a unique identifier of the visitor), _swa_userTraits (user characteristics of the visitor).
AWIN Basic:
Das Cookie speichert, ob Consent für die Partneranbindung von AWIN gegeben wurde.
Wishlist:
This cookie stores the items you placed on the wishlist. This keeps your selected products available even after navigating to another page or during a later visit.
YouTube video:
This cookie is set when videos from YouTube or Vimeo are embedded and played. Among other things, it stores user preferences and session information.
Local Storage:
Stores a timestamp to hide elements for a certain time if desired.
Location maps:
We use OpenStreetMap as tile provider to show you visually the location of our stores and merchants.
DooFinder Search:
Enhances on-site search; may store search preferences/state in LocalStorage (not cookies). Any tracking features can be conditioned on consent.
These cookies are used for statistics and shop performance metrics.
Google Analytics:
Google Analytics cookies collect information about how visitors use the website (e.g., pages viewed, time on site, source). The data helps improve the website and make it more user‑friendly.
IntelliAD:
IntelliAd performance marketing cookies collect clicks, conversions, and usage behavior to manage and evaluate advertising campaigns.
Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.
Google Analytics:
Google Analytics is used for traffic analysis of the website. Thereby statistics about website activities can be created and read out.
Criteo retargeting:
The cookie is used to enable personalized ads on third party websites based on pages and products viewed.
Hotjar:
Hotjar cookies are used to analyze website activities of users. The site user is identified by the cookie over several page views and his or her behavior is analyzed.
Bing Ads:
The Bing Ads tracking cookie is used to compile information about visitors’ activity on the website and to use it for advertising.
Google Conversion Tracking:
The Google Conversion Tracking cookie is used to efficiently record conversions on the website. This information is used by the site operator to deploy Google AdWords campaigns in a targeted way.
Facebook Pixel:
The cookie is used by Facebook to display personalized advertising offers based on user behavior to users of websites that integrate Facebook services.
econda Analytics:
Enables web analytics in the shop (e.g., page views, purchases, KPIs). May use anonymous/pseudonymous identifiers to measure on-site behavior.
Google AdSense:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Marketing cookies are used to display advertisements on the website in a targeted and individualized manner across multiple page views and browser sessions.
AWIN Tracking:
Affiliate marketing module which requires the use of cookies to confirm affiliate transactions.
Bobshop.com uses cookies, web beacons, JavaScript and similar technologies. I agree that companies associated with this website and third parties create pseudonymized user profiles for website personalization, market research and advertising. Although the generated information can be forwarded to third parties, it can not be combined with personal information. Detailed information and how to withdraw your consent can be found in the privacy policy of the site. If you do not consent, we will limit ourselves to essential cookie technologies.
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