Returns & Reordering
1. Return Policy
You may return items within 30 days of receiving your order.
- Condition: Items must be unworn, undamaged, and complete.
- Packaging: Please return items in their original packaging, including all tags and protective materials.
2. Return Shipping Costs & Process
The cost policy depends on the country and the type of order:
-
Free of charge (DE & AT): Only applies to customers with a registered customer account.
- Process: Log in to your customer account, select the order, and under “Return” download the free return label.
- Paid returns (all other shipping zones & guest orders): For orders placed without a customer account or from other shipping zones (e.g. IT, FR, ES, PL, BE, NL, LUX, IE), you are responsible for the return shipping costs. We do not provide a return label for these cases.
- Non-EU countries: Please make sure to declare the parcel as “returned goods”. If declared incorrectly, any customs duties and fees incurred will be charged.
3. Return Address
Bike o' bello Radsportversand GmbH & Co. KG
In den Weinäckern 4
69168 Wiesloch
Germany
4. Refund
After your return has been inspected, the refund will be issued within 7 business days to your original payment method. (Note: During peak periods or around public holidays, delays of up to 3 additional business days may occur.)
5. Reordering (No Direct Exchanges)
A direct exchange (“item for item”) is not possible.
- Return the items that do not fit as a normal return.
- Simply place a new order for your desired item in our online shop. This is the fastest way to ensure your size or color is still available. Standard shipping conditions apply.
