Returns & Exchange
If the articles you have ordered do not fit or meet your expectation, no problem!
At Bobshop the process is convenient. Simply return your items within 30 days, no explanation required. Please note that we can only accept unused articles with the original labels. You assume the costs for return shipment. We recommend your national postal service which is the cheapest and quickest option.
The Bobshop special 30 days return period offer, does in no case, interfere with the 14 day legal right of cancellation or the legal warranty.
This is how it works:
Bike o' bello Radsportversand GmbH & Co. KG
In den Weinäckern 4
Processing and refunds
Upon receiving and reviewing your return we will send you a confirmation email. You will receive a full refund within 14 days of receipt of the return. The refund will be credited to the same account used at the time of purchase.
We place great emphasis on a thorough and quick processing of your return. However, delays of 2-3 workdays may occur during season kick-offs, high amounts of incoming orders and the holiday season. We appreciate your patience and understanding.
What if the article does not fit or you simply prefer a different?
Bobshop's return policy service allows a quick and simple exchange. You have the choice to exchange the articles for a different size or you can choose a completely different article. Please note that for both cases you have to fill in the additional field called “new order” on the return form and send it together with the articles back to Bobshop. You assume the costs for return shipment. We recommend your national postal service which is the cheapest and quickest option.
After processing the return, your new order will be sent. We assume the costs for the new shipment!