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30 Days Return Period
You have 30 days to return or exchange unused articles!
Fast Delivery
Order before 2 PM and we will ship your items the same day. (Monday-Friday CET, bank holidays excluded)!

Privacy policy

Anonymized data collection
You are able to visit our website without providing personal information to us. When you visit our website we do not store personal information; all we store in order to improve our services is statistical data that cannot be traced back to you.

Collection, processing und utilization of personal information
We only store the personal information you provided to us (individual information on the personal or factual background of a specific or specifiable natural person). We process and utilize your personal information because it is necessary in order to fulfil and process the services agreed upon by contract as well as to be able to respond to any request you might have.

Utilization of your email address for newsletters
We will only utilize your email address, independent of the handling of our contract, for our own advertising purposes, i.e. to send you our newsletter, provided you have explicitly agreed to this.
Following is the declaration of consent you need to make in this respect:

After you have submitted your email address we will send you an email with a confirmation link you will have to click on - that way, we make sure that your email address cannot be entered by a third party without authorization ("double opt-in"). You may unsubscribe to the newsletter at any point in time by clicking on the corresponding link in the newsletter or by sending us an email at info@bobshop.com where you request to cancel the subscription.

You may unsubscribe to the newsletter at any point in time by clicking on the corresponding link "unsubscribe to newsletter" in the newsletter or by sending us a notification - please find the necessary contact information in the "Legal notice" section of our website and at the end of this privacy policy section.

We will only utilize your email address, independent of the handling of our contract, for our own advertising purposes, i.e. to send you ads directly. For technical shipment we pass on your email address to the newsletter software emarsys which is certified in terms of data protection. You will receive product recommendations from us regardless of whether you subscribe to our newsletter. This way, we would like to inform you of certain products we think could be of interest to you, based on your last purchases. In doing so, we comply with the legal requirements in every respect. Should you disagree, you may object to its utilization at any point in time. Your objection can be communicated not only by email but by any other means of communication. However, your objection must be received before it becomes effective. The only costs that occur for this are those for the communication according to the basic rates. Please find the necessary contact information to communicate your objection in the "Legal notice" section on our website, and at the end of this privacy policy section, or use the corresponding link "unsubscribe to newsletter" in our newsletter.

Personalized advertising banners and ads
This website utilizes the Google Inc. technology to collect and store anonymized information on the web-surfing behaviour of website visitors. This data is stored on your computer with the help of "cookies", i.e. text files. Google Inc. analyzes your web-surfing behaviour with an algorithm and is then able to show personalized advertising banners or ads in a targeted way on other websites, the so-called publishers. In no case can this data be used to personally identify the website user. The data collected will only be utilized to improve our offer, it will not be used for any other purposes or passed on to third parties. Your may communicate your objection to the fully anonymized analysis of your web-surfing behaviour by clicking on the link below to unsubscribe: page to deactivate Google advertising.  

Using the contact form
Data collected when using the contact form is not merged with other data and will be used solely for the purpose of processing your request and is deleted after completion.

Econda
In order to tailor the design and optimization of our website to need, anonymized data is recorded and stored with the help of solutions and technologies of our partner econda GmbH(www.econda.com) and then used to generate user profiles under a pseudonym. However, this data will not be linked to the pseudonym holder. When using these two technologies together, cookies are stored locally. Here, visitors of this website may communicate their objection to this recording and storing of data at any point in time and for the future (Econda).

IntelliAd

This website uses the web analysis service with Bid Management from intelliAd Media GmbH, Sendlinger Straße 7, 80331 Munich, Germany. In order to ensure an effective design and an optimization of this website, anonymised data and browser specific information (e.g. user agent) is gathered and saved on an aggregated platform. From this, user profiles are created in form of pseudonyms. Complete IP addresses will not be saved in this process and will only be used in anonymized form. The use of intelliAd Tracking involves cookies being saved locally. The anonymised data of user activity and profiles can be used by the website operator as well as by other intelliAd customers to identify user interests, without disclosing the identity of the website visitor. You have the right to object to any data storage of your (anonymized) browsing data, today and in the future. Please use the intelliAd Opt-Out feature for this purpose.

Facebook Social Plugins
Our website uses social plugins (“plugins”) from the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, United States ("Facebook"). The plugins are identified by a Facebook logo or by the addendum "Facebook Social Plugin". When you access a page from our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. Content from the plugin is transmitted directly from Facebook to your browser and then integrated into the website.
Through plugin integration, Facebook receives information that you have accessed the particular page from our website. The internet address of the website you visited (including your IP address) is then transmitted to a Facebook server in the U.S. and stored there. Based on the dynamic IP address assigned to you by your internet access provider, it is generally not possible for Facebook to identify people. After it has been published on Facebook, this data is not processed further, is not disclosed to third parties, and becomes anonymous after three months so that personal reference is no longer possible. This does not apply if you are visiting our website while simultaneously logged on to Facebook. In this case, Facebook can allocate the visit to your Facebook account.
If you interact with these plugins, for example by clicking the 'Like' button or by adding a comment, this information is transferred directly from your browser to Facebook where it is saved. For more information regarding the purpose and extent of the collection, processing and use of this data, as well as your rights in this respect plus settings options for protecting your privacy, please refer to Facebook’s privacy policy(http://www.facebook.com/about/privacy/). As a Facebook member, if you do not wish for Facebook to collect data about you through our website, you need to log out of your Facebook account before visiting our site.

Google Plus Social Plugins
Our website uses social plugins (“plugins”) from the social network plus.google.com, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). The plugins are identified by a "+1" logo on a white or coloured background, or by the addendum “Google Social Plugin”. When you access a page from our website that contains such a plugin, your browser establishes a direct connection with the Google servers. Content from the plugin is transmitted directly from Google to your browser and then integrated into the website.
Through plugin integration, Google receives information that you have accessed the particular page from our website. The internet address of the website you visited (including your IP address) is then transmitted to a Google server and stored there. Based on the dynamic IP address assigned to you by your internet access provider, it is generally not possible for Google to identify people. After it has been published on Google, this data is not processed further, is not disclosed to third parties, and becomes anonymous after three months so that personal reference is no longer possible. This does not apply if you are visiting our website while simultaneously logged on to Google Plus. In this case, Google can allocate the visit to your Google Plus account.
If you interact with these plugins, for example by clicking the '+1' button or by adding a comment, this information is transferred directly from your browser to Google where it is saved. For more information regarding the purpose and extent of the collection, processing and use of this data, as well as your rights in this respect plus setting options for protecting your privacy, please refer to Google’s privacy policy about the Google "+1" buttonhttps://developers.google.com/+/web/buttons-policy) and Google's general privacy policy (https://www.google.com/intl/de/policies/privacy/). As a Google user, if you do not wish for Google to collect data about you through our website, you need to log out of your Google Plus account before visiting our site.

Privacy policy concerning the use of Trusted Shops customer reviews
Provided that you have given us your explicit consent to do so, we will utilize your email address to ask you to rate us by using the Trusted Shop rating sytem. Please find more information on this system underwww.trustedshops.co.uk/seller-rating/. You may object to this consent at any point in time and for the future (e.g. by sending an email to info@bobshop.com) - no additional costs will occur for this, except the costs for your internet provider.

Passing on personal information
We will not share your personal information with third parties unless you have explicitly given your consent to do so. In these cases we strictly adhere to the General Data Protection Regulation (GDPR). Within the shipment processing and in accordance with German legislation (§5 PDSV, Postdienstdatenschutzverordnung/ data protection regulation for postal services) your data (name, address, possibly e-mail address and/or mobile phone number for optional notification and re-directing of packages, as well as further shipment-related data) is transferred to one of our shipment partners: DPD Dynamic Parcel Distribution GmbH & Co. KG, Deutsche Post AG and Federal Express Europe Inc..

Cookies
At several places, our websites use so-called cookies, which are small text files that will be stored on your computer by your browser. Their purpose is to make our offer more user-friendly, efficient and secure. Furthermore, cookies allow our systems to recognize your browser and offer you our services. Cookies do not contain any personal information.

Data Security
Bobshop employs technical and organisational security measures to protect your data managed by us from accidental or deliberate manipulation, loss, destruction or access by unauthorised people. Our security measures are continuously improved according to technological development.

Right of information and revocation
On request Bobshop will inform you whether personal data about you is stored and if so, what kind of data it is. You have at any time the right to withdraw your consent granted to store and use data related to you and/or your user profile with future effect. For this purpose please contact Bike o' bello Radsportversand GmbH & Co.KG, In den Weinäckern 4, 69168 Wiesloch, Germany via mail or email to: privacy@bobshop.com. You may at any time revoke your consent granted to receiving a newsletter.

According to General Data Protection Regulation you have the right to be informed free of charge about your data stored and if so to have this data corrected, blocked or deleted.

If you have questions concerning the processing of your personal data you can refer to our representative for data protection who will be at your disposal in case you require information, or have a suggestion or a complaint.

Jürgen Prenninger
Data Protection Representative
Phone: +49 (0)6222 / 97177-0
privacy@bobshop.com

 

Contact details
Bike o' bello Radsportversand GmbH & Co.KG
In den Weinaeckern 4
D-69168 Wiesloch, Deutschland

free Phone (UK): 0800 088 59 82
Phone(other countries): +49 1803 - 58 58 800

E-mail: info@bobshop.com