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On this page, you will find the most frequently asked questions concerning you order, payment, shipment, return shipment and general information.

If we were not able to answer your question, please contact our customer service. We will be happy to assist you.

Email: [email protected]
free Phone (UK): 0800 088 59 82
Phone(other countries): +49 1803 - 58 58 800

Here you will find our contact form.

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10% extra savings on every purchase
8% direct discount (except for set-offers and home trainer products) and 2% cashback bonus​
Pre-sale campaigns, exclusive vouchers, birthday surprise
Priority service
Priority handling of your orders​
Simple cancellation
Informal notice up to 2 weeks prior to maturity