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Right of withdrawal

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Bike o' bello Radsportversand GmbH & Co.KG, In den Weinaeckern 4, 69168 Wiesloch, Deutschland, [email protected], Phone: +49 6222 97177 70) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://www.bobshop.com/en/right-of-withdrawal. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation  If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Washed clothing leads to a loss in value, which is deducted from the refund in the event of cancellation.

 

Different return costs regulation for Germany and Austria

We will bear the direct costs of returning the goods if the return is made within Germany or from Austria.

Without prejudice to your statutory rights, we will provide you with free return labels for your returns within Germany. The return label will be enclosed with your consignment. You can hand in the return shipment at a parcel shop of the respective provider in Germany.

Without prejudice to your statutory rights, you have the option of creating a free return label online at http://www.bobshop.com/de/ruecksendung for returns from Austria and handing in the return consignment at a parcel shop of the respective provider in Austria.

 

The right to cancel does not exist for the following contracts: 

Contracts for the supply of goods which are liable to deteriorate or expire rapidly.

Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

If you open the packaging and/or outer packaging of a food supplement, cancellation is excluded.

 

Cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us.)

Right of withdrawal

The fields marked with * are mandatory.

Please also note our data protection regulations

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