Bobshop - the best online shop 2020!

It’s hard to believe: the Spring/Summer season 2020 was entirely shaped by COVID-19. It was tough for people, the economy, the whole world — and unfortunately it’s still not completely over… Bobshop also had to fight to master these exceptional challenges in this exceptional time.

And now we’ve won this award and even took first place in the ntv award honoring the best online shops:

Bobshop is the best online shop in the “Bicycles & Accessories” category!!

Our customers not only nominated us for the ntv award this year — they even voted us the winner. Thank you so, so much!!

We set high standards for our customer service, order and returns processing, and parcel shipping. Unfortunately, in this 2020 “corona year” we couldn’t always meet them as usual. Our customers apparently cut us some slack given the situation in online retail and still placed their trust in us.

Our thanks also go to the entire wonderful Bob team that achieved great things! “Roll up your sleeves and get to it” was our motto — and “together we are strong.” It worked: we did it thanks to outstanding teamwork.

For Bobshop, this is already the fifth award in a row from the German Institute for Service Quality (DISQ) and the news channel ntv. A small anniversary crowned with the overall title.

DISQ and ntv conduct an objective, independent survey each year to determine the best online shops in Germany. In 2020, almost 50,000 online shoppers who regularly buy on the internet were surveyed between February and July 2020. The following main criteria were evaluated, based on more than 50 sub-criteria:

• Value for money
• Product range
• Customer service
• Website usability/appearance
• Shipping and returns
• Order and payment terms
  
  

In the “Bicycles & Bicycle Accessories” category, 18 online shops were assessed this year.

Winners are always the top three online shops. But of course there’s also a ranking among the top three, which is published on a set date — very exciting! In recent years, the award ceremony took place in a very festive setting at the invitation of DISQ and ntv in Berlin. This year that was, of course, not possible due to corona. The nominated “winning companies” were allowed to submit snapshots with their awards. The result is a lovely potpourri of beaming faces and cheering people.

In 2020, Bobshop took first place overall and also topped the ratings for “value for money” and “product range.” We are incredibly proud and happy!

The foundation for Bobshop’s 1st place is — and remains — the assortment of cycling clothing and cycling accessories. This variety of brands and collections, the depth of the range, the many color variants and size options is quite unique.

• We curate high-quality assortments from top brands
• Our own brand “BOBTEAM” is a prime example of top quality at attractive prices
• And we also give many smaller producers a chance when we believe in their products
  
  

We always offer our range at fair prices. Our set offers underline this principle: perfectly matching tops and bottoms from one collection line come with a price advantage of at least 8%–10%. And with our many discount and coupon promotions, you can save even more. With the Bobshop newsletter you won’t miss any offer again!

It’s nice to have been among the top three for five years — sometimes even taking 1st place — but we won’t rest on our laurels or get used to the accolade. We’ll keep working on our assortment, our customer service and our online shop so that we can continue to satisfy you, our dear customers, just as we have so far!